Questions? We’re happy to help!

Questions? We’re happy to help!

Please note that the English version of the app will be live soon

Transferred, deregistered or received a request to deregister

Video consultation with a Quin GP

Log in into the app

Installing the app

Privacy and safety

Our collaboration with Quin

Other

Request to deregister

Why do I have to deregister?

We understand that it's a major request to register with another GP in your area. We need to ask you this because we need to deliver all patients of Quin Dokters Amsterdam (including the ones we ask to deregister) access to good quality and accessible GP care.

Unfortunately, the practice has been very busy for a long time and we are having great difficulty finding qualified GP's. Due to the high demand for care and limited capacity, we cannot provide you with the care you are entitled to. The general practices to which we ask you to switch have indicated that they are available to welcome new patients.

How do I de-register?

  1. First register with the new GP practice. Click on the name of a practice in the provided overview to check the website for registration instructions.
  2. Then deregister from Quin Dokters Amsterdam via this deregistration form or go to quindokters.nl/en/amsterdam s.nl/amsterdam  → Patient information → Deregister as a patient
  3. Once agreed, we transfer your medical file to your new GP.

Do you need help with deregistering or registering? Please send an email to support@quin.md.

What if I need emergency care now?

During opening hours of our practice you can call 020 – 450 99 19 and choose option 1. After 17:00hrs and in the weekend, you can contact GP Center Amsterdam for emergency care on 088 0030 600. Check this overview for our opening hours during the summer period.

I have received a request to deregister. What happens if I don't do anything?

If you have received a request for deregistration, we recommend that you register at another GP practice in your area. If you do not, you will remain registered as a patient at Quin Dokters Amsterdam.

The new practice from the shared overview where I want to register is full. What should I do now?

We are in close contact with these GP practices and try to monitor the available capacity as closely as possible. Unfortunately, it is still possible that a practice is full. If this is the case, please try to register at another practice from the overview.

Do you need help or advice in finding a new GP?
If you are insured with Zilveren Kruis, Interpolis, Pro Life or FBTO, please call the Zilveren Kruis Zorgcoaches at 071 364 02 80. They can be reached from Monday to Friday from 08:00 to 18:00 hrs. If you are insured with VGZ, call 088 131 16 11. If you are insured with Menzis, call 088 222 40 42 and if you are insured with CZ, call 013 594 91 10 and choose option 1. Is your health insurer not mentioned? Please contact your own health insurer if you need help. The telephone number can be found on www.mijnzorgverzekeraar.nl.

Does this request for deregistration apply to my entire family?

Yes, this request applies to all family members who live within the same postcode area.

How do I ensure that my patient file is transferred to my new GP?

When deregistering, indicate that you want Quin Dokters Amsterdam to transfer your patient file to your new GP.

Deregister from Quin Dokters Amsterdam via this deregistration form or go to www.quindokters.nl/en/amsterdam --> Patient information --> Deregister as a patient.

Can I also register with another GP practice?

The practices we sent you have been informed and have availability for a limited number of new patients. If you prefer to register elsewhere, that is possible. Keep in mind that this practice may not have a place. Look at www.kiesuwhuisarts.nl for an overview.

Do you need help with deregistering or registering? Please send an email to support@quin.md.

Do you need help or advice in finding a new GP?
If you are insured with Zilveren Kruis, Interpolis, Pro Life or FBTO, please call the Zilveren Kruis Zorgcoaches at 071 364 02 80. They can be reached from Monday to Friday from 08:00 to 18:00 hrs. If you are insured with VGZ, call 088 131 16 11. If you are insured with Menzis, call 088 222 40 42 and if you are insured with CZ, call 013 594 91 10 and choose option 1. Is your health insurer not mentioned? Please contact your own health insurer if you need help. The telephone number can be found on www.mijnzorgverzekeraar.nl.

I have not received a request to deregister.

Patients in certain postcode areas have received a request to register with another GP practice.

If you have not received a request from us, it means that you do not live in one of these postcode areas and this request does not apply to you (and any family members). You do not need to take any action.

Transferred to a different GP

Why have I been transferred?

We understand that it is very inconvenient that you have been transferred to another GP practice. However, this action is necessary to give all patients of Quin Dokters Amsterdam access to high-quality and easily accessible general practitioner care.

Unfortunately, it has been very busy in our practice for a long time and we are having great difficulty finding enough GPs. Due to the high demand for care and limited capacity, we cannot provide you with the care you are entitled to. The general practice to which we transferred you to does have enough capacity.

Can I also register with another GP practice?

If you prefer to register elsewhere, that is possible. Keep in mind that this practice may not have a place. Please see www.kiesuwhuisarts.nl for an overview.

Did you register with a new GP before the date of the transfer of your patient file? In that case, your new practice can request your patient file from Quin Dokters Amsterdam. If your registration at the new practice is only after the transfer, they can request your file from your new practice.

 

Do you need help or advice in finding a new GP?
If you are insured with Zilveren Kruis, Interpolis, Pro Life or FBTO, please call the Zilveren Kruis Zorgcoaches at 071 364 02 80. They can be reached from Monday to Friday from 08:00 to 18:00 hrs. If you are insured with VGZ, call 088 131 16 11. If you are insured with Menzis, call 088 222 40 42 and if you are insured with CZ, call 013 594 91 10 and choose option 1. Is your health insurer not mentioned? Please contact your own health insurer if you need help. The telephone number can be found on www.mijnzorgverzekeraar.nl.

What about the transfer period to my new GP practice?

The letter/e-mail was written in consultation with the De Amsterdamse Huisartsen alliantie and a health insurer. The quick transfer to your new GP practice is necessary to give all patients of Quin Doctors Amsterdam access to high-quality and easily accessible GP care.

Keep in mind that you have more time to object to the transfer of your patient file. This date and steps to be taken are stated in the message you received from us.

What if I need emergency care now?

You should contact your new GP practice. The contact details can be found in the email or letter you have received from us.

Does this transfer apply to my entire family?

Yes, this request applies to everyone within a certain postcode area. We have informed all these patients by mail or letter.

How do I ensure that my patient file is transferred to my new GP?

This will automatically be transferred to the GP of your transfer, 2 - 6 weeks after you have received our message. So you don't have to take any action. If necessary and with your consent, the practice can manually transfer your patient data earlier.

I already had an appointment with Quin Dokters Amsterdam, but now I have been transferred. What should I do?

If you already have an appointment at Quin Dokters Amsterdam, you should reschedule it at your new GP. You can find their contact details in the e-mail/letter that we have sent you.

I object to my transfer, what should I do?

Should you have any objections to this transfer, we kindly request to make these objections known, in writing or by email, to support@quin.md no later than six weeks from the date of the received email/letter. The post address is:

Quin Dokters Amsterdam Keizersgracht
Westermarkt 2
1016 DK Amsterdam

Can't find the answer to your question?

You can send your questions about your transfer to a different GP practice to support@quin.md.

Deregistered from Quin Dokters Amsterdam

Why have I been deregistered?

We understand that it is very inconvenient that you have been transferred to another GP practice. However, this action is necessary to give all patients of Quin Dokters Amsterdam access to high-quality and easily accessible general practitioner care.

Unfortunately, it has been very busy in our practice for a long time and we are having great difficulty finding enough GPs. In order to balance the demand for care with our GP capacity, we need to deregister patients who do not live in Amsterdam.

How do I find a new GP in my area?

Please see www.kiesuwhuisarts.nl for an overview of GP practices in your area. Contact your health insurer if you need help finding another GP. Their telephone number can be found on www.mijnzorgverzekeraar.nl.

Does this deregistration apply to my entire family?

Yes, this applies to everyone who does not live in Amsterdam. We have informed all these patients by mail or letter.

How do I ensure that my patient file is transferred to my new GP?

As soon as you are registered with another GP practice, we will transfer your patient file to your new GP practice upon their request.

Can't find the answer to your question?

You can send your questions about your deregistration to support@quin.md.

Re-activating account

How do I re-activate my patient portal account?

You can login using the same details as the ones of your former HAPK account.

What are the functions of the patient portal?

  • Request repeat prescriptions for chronic medication
  • Start an email consultation with your doctor
  • View your medical file and examination results

I need help reactivating my account

Do you have any questions or do you need help reactivating your account?

The assistants or Quin Support Service are happy to help you!

Request account

Why do I need an account for the patient portal?

Quin Dokters Amsterdam uses a patient portal. In this portal you can easily arrange things yourself, such as:

  • Request repeat prescriptions for chronic medication,
  • Start an e-consultation with your doctor,
  • View your medical file and investigation results.

You need an account to use the portal. You need a mobile phone number and your own e-mail address for this. Here you will find the instructions for applying for an account.

How do I request an account?

Contact the assistant and let them know that you want to request an account for the patient portal.

After checking your name, e-mail address and mobile phone number, you will receive an e-mail with instructions at this address. After creating your password, you can easily log in to the patient portal.

General

How do I arrange a video consultation with a Quin GP?

Watch the video below to see how to arrange a video consultation with a Quin GP.

How long does a video consultation usually take?

As with a standard consultation, the scheduled time is 15 minutes for a video consultation. It may be longer, or shorter depending on the nature of the issue at hand.

Can I have a video consultation with my own GP too?

Not yet but we are working hard to make it possible.

Can I also choose a time to have a video consultation?

At the moment you can’t choose a date or time to have a video consultation but we’re working on it. Until then, If you need to speak to a doctor, you are placed in a queue until a Quin GP is available.

During what hours are video consultations available?

On work days from 08:00/8AM to 14:00/2PM for very urgent complaints, and until 15:000/3pm for non-urgent complaints.

Will my details or data from the video consultation be saved?

No, no details are recorded and/or saved during the video consultation. Only the answers you gave to the symptom checker before the consultation are saved so the Quin GP can prepare for your consultation. After the consultation, the doctor will add notes to your medical dossier, just as your usual GP does after an in-person consultation.

Is the app also available in English?

Not yet. We’re working hard to make the English version available as soon as possible.

Can I request a video consultation for someone else, like a child, for example?

No, not yet.

Preparation

How can I prepare for a video consultation?

Make sure to sit in a quiet, well-lit space with a strong internet connection. You will receive a notification when it’s your turn, in the meantime you can do what you like.

How can I download the Quin app?

The Quin app is available in the App Store ® (iOS) and in the Google Play ® (Android). At the moment there's only a Dutch version of the app available, but we’re working hard to make the English version available as soon as possible. 

Click on the links above to download the app directly or go to the App Store or Google Play and search for: Quin: my health map.

 

App Store and the App store logo are trademarks of Apple Inc.

Google Play and the Google Play logo are trademarks of Google LLC.

Technical questions

I cannot see or hear the doctor well. What should I do if there are technical problems?

Check the video and sound settings of your smartphone. If this doesn't make it better, you can also try to restart the video consultation via the home screen of the Quin app.

What are the technical requirements for a video consult with Quin GP?

Make sure you have a good internet connection, preferably on Wi-Fi. The Quin app is supported for the following devices: Android version 4.1 and higher and iOS 10 and higher.

The connection was lost during my video consult, what should I do?

Please check your internet connection. The Quin GP will try to call you again.

Can't find the answer to your question?

You can send your questions about a video consultation with a Quin GP to support@quin.md.

The queue

How does the queue work?

Your place in the queue is determined by the seriousness of your symptoms. You will receive a notification when it’s your turn, in the meantime you can do what you like. The consultation will be with a Quin GP.

What is the average waiting time for a video consultation with a Quin GP?

The average wait time varies between 30 minutes and several hours. It depends on how many people are in the queue and how many emergency calls come in. You will be notified when it’s your turn.

Why can’t I see an indication of how long I must wait?

The waiting time varies between 30 minutes and several hours, depending on the number of people in the queue and how many emergency calls we receive. You will be notified when it’s your turn.

Why can’t I join the queue?

On work days you can join the queue for a video consult with a Quin GP from 08:00/8AM until 14:00/2PM for urgent complaints, and until 15:00/3PM for less urgent complaints.

Next to these opening hours there's a maximum number of people who can wait in the queue at the same time. It is possible that between the moment you have selected this option to have a video consult with a Quin GP and you actually enter the queue, the closing time or the maximum number of people has been reached. We advise you to try again at a later time or the next day or make an appointment directly with your doctor by contacting the GP practice. 

Medical

Why do I have to use the symptom checker before I can have a video consultation with a Quin GP?

Using the symptom checker means the GP will be properly informed and prepared for your consultation. The symptom checker also lets the GP know how urgent your situation is, and gives them a timeframe within which you need to speak with a doctor.

What medical concerns can be handled via a video consultation with Quin GP?

You can discuss any medical concern via a video consultation with Quin GP, if only to arrange the most appropriate next steps.

Are other GPs informed about my medical history and situation?

The Quin GP is given access to your medical dossier to ensure you get the best possible care and so that your usual GP is kept informed of any unfolding situation.

Who gives other doctors consent to access my medical dossier?

Only you can give consent for others to access your medical dossier. This is something you’re asked in preparation for your video consultation with a Quin GP, and your consent is only granted for the duration of the consultation. Afterwards the Quin GP will no longer have access to your dossier, and your own doctor can see in your dossier how you were assisted by a Quin GP.

How is my usual GP kept informed of what has been discussed?

The Quin GP writes a summary of the video consultation in your medical dossier, which your usual GP can see.

Is it still possible to see my usual GP in person?

Yes, of course. You can always see your usual GP in the manner that you’re used to.

How do referrals or follow-up consultations work via video consultations?

In whatever way you’re used to them working. Any follow-ups can be planned with your usual GP, or another doctor if you wish.

Log in

How can I log in?

As soon as you open the Quin app, you will see the login button. Fill your e-mail address in here. You will receive a security code sent to this e-mail address. This security code is valid for ten minutes. Once you have filled in this code in the Quin app, you are logged in.

Can I change my access code?

Yes, you can alter the code that you use to unlock the app. In the app, go to ‘Settings’ and chose ‘Security’.

The code can also be reset by clicking the "exit" icon in the top left corner of the unlock screen. In the new screen you can choose "log in". You enter the e-mail address already known to Quin. You will receive a verification code at this e-mail address, after which you can set a new access code.

How can I add details of my GP to my profile?

Under ‘My health’, find the section entitled ‘My GP’. Here, you can look for and select your own GP. It is important to add your GP’s information to ‘My Health’, because if the complaint you enter into the symptom checker requires medical attention, the app will advise you to phone your GP.

Why do you have to be 18 years of age or older to use the Quin app?

At the moment, the Quin app is only suitable for use by adults who want to check their symptoms and get advice about their health. The medical articles and other pieces of medical information also relate to adult healthcare.

I have not received a verification code after I tried to create an account, or tried to log in. What’s the problem?

It is possible that the e-mail containing your verification code has ended up in your spam folder. Therefore, we advise you to check that first. If the e-mail isn’t there, please contact us at support@quin.md.

General

What does the Quin app offer?

With the Quin app, you can map out your health. In it, you will find the symptom checker, which you can use to get advice any time, day or night. The symptom checker will let you know if you need to visit the GP and whether or not it is urgent. You’ll also be able to get an immediate idea of the possible causes of your complaint.

Is Quin also in contact with my GP?

Whenever you make an appointment with your GP after checking symptoms with the symptom checker, this symptom check will be shared with your GP. Apart from your GP, nobody else has access to this information.

Installing

Is it free to use the Quin app?

Yes, it is completely free to use Quin app.

I cannot find the app in the App Store or Google Play.

The app is available for download in the App Store (iOS) and in Google Play (Android).

Click on the link above to download the app immediately or go to the App Store or Google Play and look for ‘Quin: my health map’.

 

App Store and the App store logo are trademarks of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC.

My GP

How can I add details of my GP to the Quin app?

In the Quin app under ‘My health’, find the section entitled ‘My GP’. Here, you can look for and select your own GP. It is important to add your GP’s information to ‘My Health’, because if the complaint you enter into the symptom checker requires medical attention, the app will advise you to phone your GP.

Medical profile

Can more than one person make a profile on one account?

At the moment, your account is only for your use. In future it will be possible to manage more profiles so that you can also keep track of the health of your children or parents for instance.

What is a medical profile and how does it work?

In your medical profile you can map out your health and lifestyle by answering a variety of questions. If you need to check your symptoms, we can use this information to tailor advice specifically to your situation. Having insight into your medical details also means that we can more easily give you healthcare tips and keep up with how you are doing.

Why do I have to answer so many questions?

The more complete your health map is in the app, the more appropriately we can advise you. When you fill in the symptom checker, we take into account all the information you’ve given us so that we can make the advice we give you as personalized as possible. 

Is the information from my medical profile used for the symptom checker?

The symptom checker asks a variety of questions about the symptom that you select, but also takes into account the details that are already in your medical profile. Because of this, your symptoms can be checked more specifically, and we can give you more personalized advice.

The symptom checker

What is the symptom checker and how does it work?

The symptom checker can give you advice by asking a series of questions. Symptom checking begins with selecting your complaint. Then we ask a variety of questions to see what precisely the problem is and then give provisional advice about whether or not you need to seek medical care and how urgently you need it.

How can I check my symptoms?

You can immediately find the symptom checker on the Quin app home screen. If you want to check your symptoms simply click on the ‘start jouw zorgpad’ button. Then "Choose your starting point". In the screen you can now choose "Check symptom" ..

Can I use the symptom checker for someone else?

We want the advice we give to be as personalized as possible and while a symptom is being checked, we take into account all of your medical information. Because of this it isn’t possible to use the symptom checker on someone else’s behalf. In future it will be possible to use the symptom checker for other people, so that you can also keep track of the health of your children or parents for instance.

What information is the symptom checker based on?

The symptom checker is based on the method and specific questions that are used in the Dutch healthcare system.

Is the symptom checker medically validated?

The symptom checker is a medical tool that has been developed in collaboration with Dutch GPs. The app is based on their method of assessing symptoms. To check that our symptom checker performs well, it has been tested rigorously.

Can my GP see the symptoms that I have checked?

Your GP will only be able to see the specific check you filled in on the symptom checker if you make an appointment with your Quin Dokters GP after you have checked a symptom. This enables the GP to better offer you help.

Is the symptom checker always available?

You can use the symptom checker at any time to get appropriate medical advice. Bear in mind though, that your GP isn’t always available. If you are in doubt, have other questions or in the case of an emergency, call your GP or 112, immediately.

Making an appointment

How can I make an appointment with my GP?

If you have selected your Quin Dokter's practice in the Quin app, you have the option to schedule an appointment after checking a symptom or from the home feed of the app.

I have selected my Quin Dokters practice, and checked a symptom, but I can’t make an appointment. What’s the problem?

The symptom checker is designed to find out not only what might be causing a symptom, but also to understand its severity. If the symptom you have checked does not immediately require treatment by a doctor, you will not be given the option to schedule an appointment.

Why can I not make an appointment if I am not a Quin Dokters patient?

At the moment, it is only possible to schedule an appointment if you are a Quin Dokters patient.

If you are not a Quin Dokters patient and the symptom you have checked is eligible for an appointment with the GP, you can contact your GP yourself to schedule an appointment.

Remove account

How do I remove my account?

At the moment removal of an account is not possible directly via the app. If you want to remove your account, you can send an email to support@quin.md

Privacy

Who are Quin’s partners? Can I trust them?

Quin works with a variety of partners to innovate and make healthcare faster and better. Our partners are specialists in the fields of medical information provision, medical algorithmic imaging, medical decision software and IT-healthcare systems. Alongside these partners, GPs and medical specialists make an important contribution to the medical content and validation of our product. All our partners are respected players in (digital) healthcare and comply with the required quality and data privacy statements.

Where can I find the Quin privacy statement?

You can find the Quin privacy statement here.

In this privacy statement, we explain which personal details we collect and what we do with them.

How does Quin handle privacy-sensitive information?

The most important rules for handling personal information in The Netherlands are laid out in the AVG (Algemene Verordening Gegevensbescherming, the General Data Protection Regulation (GDPR)). The Quin app conforms fully with these guidelines.

The AVG concerns the lawful handling of personal data. The most important provisions of the AVG can be summarized as follows:

Personal details may only be processed in accordance with the law. For the data subject (the person whose data is being processed), how and why personal details will be processed must be reasonable and transparent.

Personal information may only be collected with a justifiable goal. That goal must be specific and described clearly in advance. The reason for which an organization processes personal information must be compatible with why that personal information is collected.

Does a person or an organization process personal details? Regardless, the person whose details are being processed should be aware of the organization or person who is processing these details (the so-called ‘Data Controller’) and the purpose of the data processing.

If organizations process personal data, their starting point should be ‘as little as possible’. That means that, among other things, the processing of the data must suit the purpose for which those data are being collected.

The Data Controller must therefore make sure that the data are correct and updated as and when necessary.

Data processing must be protected in an appropriate manner. Extra-strict rules apply to special data, for instance when they concern race, health and religious beliefs.

 

Safety

Which safety requirements does the Quin app meet?

The Quin app complies with the CE guidelines for Class I medical devices.

Other

Can't find the answer to your question?

You can send your questions about the Quin app to support@quin.md.